wbaji's Privacy Policy

1. Introduction

wbaji ("we", "us", or "platform") places the highest priority on the privacy and protection of its users' personal information. This Privacy Policy ("Policy") describes what information we collect when you visit our website wbaji.lat or use our services, how that information is used, and how it is kept secure.

By using our platform, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services. You may contact our support team for any questions or concerns.

2. Information We Collect

wbaji collects only the information necessary to provide our services and improve the user experience. The detailed categories are listed below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and contact details
• Residential address (may be required during national ID verification)
• National ID (NID) or passport information (for identity verification purposes)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket account numbers (for payment processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history and amounts
• Transaction dates, times, and reference numbers

2.3 Technical and Usage Information

• IP address and device type
• Browser type and version
• Site access times and pages visited
• Information collected from cookies and similar tracking technologies
• Gaming activity and betting history

3. Purpose of Data Collection

wbaji uses your information for the following legitimate purposes:

• Account Management: To handle registration, the login process, and ensure account security.
• Identity Verification: To verify age and identity and ensure a safe gaming environment.
• Financial Transaction Processing: To complete deposits, withdrawals, and bonus payments.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Responsible Gaming: To detect unusual gaming behavior and take protective measures.
• Fraud Prevention: To prevent fraudulent activity and money laundering.
• Platform Improvement: To analyze user experience and improve service quality.
• Communication: To send important updates, security alerts, and promotional information.

4. Data Disclosure and Third Parties

wbaji never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant financial institutions. Each of these institutions follows its own privacy policy.

4.2 Technology and Service Partners

Limited technical information may be shared with game software providers and technology partners required for platform operations. These partners operate under strict confidentiality agreements.

4.3 Legal Obligations

Relevant information may be shared with appropriate authorities in the case of a court order, regulatory request, or legal obligation.

5. Cookie Policy

The wbaji website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of our platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security; these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help monitor site usage and improve the experience.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working.

6. Data Security Measures

To ensure the security of your information, wbaji has adopted industry-standard technical and administrative measures:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent in encrypted form.
• Data Encryption: Sensitive stored data such as passwords and financial information is kept in encrypted form.
• Access Controls: Only authorized personnel are granted access to specific data.
• Regular Security Audits: Platform security vulnerabilities are regularly tested and addressed.
• Firewall and Intrusion Detection: Advanced security measures are maintained to prevent unauthorized access.

Although we take the highest level of protective measures, no method of transmitting information over the internet is 100% secure. We therefore ask that you always keep your account password confidential and change it regularly.

7. Data Retention Period

wbaji retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Generally:

• Data for active accounts is retained for the entire duration the account remains active.
• Records of financial transactions may be retained for a specified legal period even after an account is closed.
• Identity verification documents are kept for a defined period to meet fraud prevention and legal requirements.

Once the retention period ends, your information is securely deleted or anonymized.

8. Your Rights

As a user of our platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. This request can be made via live chat or by emailing [email protected].

8.2 Right to Correct Information

You have the right to request correction of any inaccuracies in your personal information. After identity verification, we will make the correction as quickly as possible.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may need to retain some information for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. Please inform our support team of such a request.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails at any time. Each marketing email will include an "Unsubscribe" option, or you may notify our support team directly.

9. Protection of Minors

wbaji is intended only for users aged 21 or above. Our platform does not knowingly collect any information from minors. Age is verified at registration, and if we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has used our platform, please contact [email protected] immediately.

10. Third-Party Websites

The wbaji platform may contain links to third-party websites (such as payment providers). These external sites have their own privacy policies, and wbaji is not responsible for how your information is handled on those sites. We recommend that you read the privacy policy of each site.

11. Changes to This Policy

wbaji reserves the right to modify or update this Privacy Policy as needed. For any significant changes, we will notify you via the platform or your registered email. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the date of the current version.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available around the clock — seven days a week, 24 hours a day — in both Bengali and English.